Refund Policy

Last updated: 27 July 2026

1. Scope

This policy applies to ProfileSave licenses purchased from profilesave.com. It supplements the Terms of Service. Where mandatory consumer law gives you greater rights, those rights apply.

2. Definitions

• License Key · the code that activates the Software on your device.
• Activated · the key was successfully validated on our license server on first activation. Receiving a key or download link alone is not activation.
• Technical Failure · a reproducible defect that prevents core advertised functionality on a system meeting our published requirements, excluding third-party outages, API changes, account suspensions, or user misconfiguration.

3. Unactivated key (change of mind)

Full refund if all are true:

• you contact support@profilesave.com within 7 calendar days of purchase;
• your License Key has never been Activated; and
• you provide your purchase email and order reference.

EU/UK/EEA: If a statutory 14-day right of withdrawal has not been validly waived, you may withdraw within 14 days regardless of the 7-day commercial window. See Terms and checkout consent.

4. Activated key

Once Activated, digital delivery is complete. No refund for change of mind, feature dissatisfaction, or third-party platform changes.

EU/UK/EEA: By activating after checkout consent, you confirm immediate performance of digital content to the extent permitted by law.

5. Technical failure (our fault)

If a Technical Failure attributable to us occurs within 14 days of first Activation, contact support. At your choice we will:

• provide a fix within a reasonable time, or
• issue a full refund to the original method (or equivalent crypto where card refunds are not possible).

Statutory defect remedies in your jurisdiction still apply where required by law.

6. No refund

We do not refund:

• crypto sent to the wrong address, wrong amount, or without required payment reference (we may help at our discretion with prompt proof);
• issues caused by third-party platform changes, account bans, or your violation of platform terms;
• incompatibility outside our published requirements;
• licenses revoked for Terms or Acceptable Use Policy violations.

7. How to request

Email support@profilesave.com with subject Refund Request, purchase email, order ID, and reason. EU/UK/EEA consumers may also use the withdrawal form. We respond within 5 business days. Approved refunds: EU/UK within 14 days of valid withdrawal notice; elsewhere without undue delay. Refunded licenses are revoked.

8. Payment disputes

Crypto payments are blockchain-final; there are no card chargebacks. If we later accept cards, contact us before filing a dispute. Filing without contacting us may suspend the license during investigation.